Customer Care
Refund Policy
Simple. Fair. Transparent.
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✦ Lovely Jewellers ✦
2
Day Window
Raise your return within 2 days of delivery
Submit your return request within 2 days of receiving your order. Requests beyond this window cannot be accepted. Please inspect your order carefully upon arrival.
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Requirements
Return conditions
1
Unused with original packaging & tags
Items must be unused, with all original packing and tags intact and undamaged. Worn or altered pieces are not eligible.
2
Unboxing video required for missing items
For any missing item claim, an unboxing video is mandatory — recorded from the original sealed state. Claims without this video cannot be processed.
💡Record your unboxing video before breaking the seal, every time you receive a parcel from us.
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Refund Process
How your refund works
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Processed in 7–10 working days as per RBI guidelines
1
Raise return request
Contact us within 2 days of delivery via WhatsApp or our return portal.
2
Item pickup & verification
Our team arranges pickup and inspects the returned piece thoroughly.
3
Refund initiated
Refund processed within 7–10 working days of successful verification.
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Refund Methods
Where your money goes
COD Orders
UPI or Bank Account
Refunded to the UPI ID or bank account you provide at the time of the return request.
Prepaid Orders
Original Payment Method
Refunded directly to the original payment source — card, UPI, wallet, or net banking.
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Non-Returnable Items
Sale & Offer Items
Items purchased during Goodbye Sales or any special offers are not eligible for return or exchange. All sale purchases are final.
Our Promise
"We stand behind every piece we craft — your satisfaction is at the heart of everything we do."
Lovely Jewellers