Customer Care
Frequently Asked Questions
Everything you need to know about your jewellery
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Section One
General FAQs
Our 1+ Gram Gold jewellery is premium fashion jewellery crafted using a high-quality base metal, layered with thick 22K/24K gold plating. It gives the exact look, weight, and shine of real gold at a fraction of the cost.
Yes. All our jewellery is Nickel-Free and Lead-Free, making it skin-friendly and comfortable for long hours of wear.
We use high-grade American Diamonds (Cubic Zirconia) that mimic the brilliance of real diamonds, offering a luxurious look without the heavy price.
Yes, we offer secure online payments (UPI, Credit/Debit Cards) and COD for most pin codes across India.
Orders are typically delivered within 5–7 business days across India.
Once your order is dispatched, you will receive a tracking link via SMS or Email.
Yes, you can request an address change within 12 hours of placing your order. Once dispatched, changes are not possible.
Currently, we ship across India. For international inquiries, please contact us via WhatsApp.
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Section Two
Product FAQs
All gold-plated jewellery naturally undergoes wear over time. However, our high-micron plating ensures long-lasting shine when properly cared for.
Our jewellery includes an anti-tarnish coating. It will not turn black if kept away from moisture, perfumes, and harsh chemicals.
Our jewellery is ideal for lifestyle wear (office, outings, parties). Continuous 24/7 wear (sleeping, bathing) may reduce plating life.
No. The term refers to the traditional gold plating technique used to achieve a rich gold appearance. It does not mean the piece is made of solid gold.
Follow the golden rule:
✨ Last On, First Off.
Avoid water, perfume, and sweat. Store in an airtight box when not in use.
We offer replacement for damaged items. A clear unboxing video (starting from the sealed package) is mandatory for claim verification within 24 hours of delivery.
Returns are accepted only in case of damaged products with proper video proof.
Currently, we sell designs shown on our website. For bridal or bulk requirements, please contact us via WhatsApp.
A detailed Size Guide is available on every product page. Measure the inner diameter of your existing jewellery and match it with our chart.
As many pieces are hand-finished, minor variations may occur — making each piece uniquely crafted.
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Section Three
Safety & Security
Yes. Our website uses SSL encryption and trusted payment gateways to ensure complete data protection.
Our jewellery is Nickel-Free and Lead-Free, reducing allergy risks significantly for most skin types.
Still Have Questions?
We're here to help
Our team typically responds within a few hours.