Customer Care
Return Policy
Simple. Fair. Transparent.
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✦ Lovely Jewellers ✦
2
Day Window
Return within 2 days of delivery
Raise your return request within 2 days of receiving your order. Beyond this window, return requests cannot be accepted. Please check your order carefully upon arrival.
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Requirements
Return conditions
1
Unused with original packaging
Items must be unused, with all original packing and tags intact and undamaged. Worn or altered pieces are not eligible for return.
2
Unboxing video required for missing items
For any claim of missing items, an unboxing video is mandatory. The video must show the package being opened from its original sealed state — without this, claims cannot be processed.
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Tip: Record your unboxing video before opening the seal, every time you receive a parcel from us.
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Refund Process
How your refund works
Refund processed in 7–10 working days
1
Raise return request
Contact us within 2 days of delivery via WhatsApp or our return portal.
2
Item pickup & verification
Our team arranges pickup and inspects the returned item.
3
Refund initiated
Refund is processed as per RBI guidelines within 7–10 working days of verification.
COD Orders
UPI or Bank Account
Refunded to the UPI ID or bank account you provide at the time of return request.
Prepaid Orders
Original Payment Method
Refunded directly to the original payment source — card, UPI, wallet, or net banking.
Non-Returnable Items
Sale & Offer Items
Items purchased during Goodbye Sales or any special offers are not eligible for return or exchange. All sale purchases are final.
Our Promise
"We stand behind every piece we craft — your satisfaction is at the heart of everything we do."
Lovely Jewellers